Privacy, cookie and personal information protection policy.

Mobilatec Elevators Inc.

www.mobilatec.com
Website type: Showcase / Informational

At Mobilatec Elevators Inc., we place great importance on protecting the personal information of our clients, employees, and representatives. In accordance with the Act respecting the protection of personal information in the private sector, we are committed to safeguarding the confidentiality of the personal information collected in the course of our activities. This privacy policy is intended to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information accordingly.

The purpose of this privacy policy is to inform users of our website of the personal data we collect and, where applicable, the following information:

The personal data we collect on our website
How the collected data is used
Who has access to the collected data
The rights of website users
The website’s cookie policy

1. Applicable Laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of the European Union, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of the website’s location. This privacy policy is intended to comply with the GDPR. In the event of any inconsistency between this policy and the GDPR, the GDPR shall prevail.

For residents of the State of California, this privacy policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, the applicable state legislation will apply. If inconsistencies are identified, we will amend our policy accordingly.

For residents of Québec, this privacy policy is intended to comply with Law 25. If inconsistencies are identified, we will amend our policy to comply with the applicable law.

2. Consent

2.1 Commitment to Privacy Protection

We are committed to protecting the privacy of our users. We collect and use personal information only with explicit consent and in compliance with applicable laws.

2.2 Acceptance of the Policy

By accessing our website or providing personal information, you accept the terms of this privacy policy, including your consent to the collection, retention, and use of your personal information in accordance with this policy.

You consent to this privacy and cookie policy.

2.3 Withdrawal of Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of any possible consequences, such as the inability to provide certain products or process certain requests. Your withdrawal decision will be recorded in our files.

2.4 Exceptions to Consent

In certain exceptional circumstances, we may collect, use, or disclose personal information without obtaining prior consent, including situations involving legal, medical, or security imperatives. These situations may include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement requirements.

3. Collection of Personal Information

3.1 Methods of Collection

We collect personal information through various means, including:

Emails and communications with customer service
Online request forms (including appointments)
Online store purchasing platform
Mobile application offered to our clients
Cookies and similar technologies on our website
Video surveillance

3.2 Third-Party Sources

We may also collect information through third parties, such as:

Technology service providers (ordering platforms, newsletters)
Recruitment portals for resumes and applications
Professional social networks (e.g., LinkedIn)
Consultants providing part of our services
Agencies handling customer inquiries or complaints
Customer satisfaction survey companies
Online payment service providers
Cloud service providers
Digital marketing agencies
IT security service providers
Customer relationship management (CRM) providers
Logistics providers managing product delivery

3.3 Use of Advanced Technologies

We may use advanced technologies to identify, locate, or profile customers (e.g., consumer profiles). These technologies are used responsibly and solely to improve our services and better understand client needs.

3.4 Automatically Exchanged Information

When accessing our website, information is automatically exchanged between your device and our server, including:

Internet service provider domain name
IP address
Browser and operating system type
Date and time of visit
Pages viewed
Referring website address

This data is stored and processed on our website hosting platform (Wix) for technical and statistical purposes.

4. Types of Personal Information Collected

4.1 Data Collected

We may collect, but are not limited to:

Personal identifiers (name, city, email, phone number)
Technical or digital data (IP address, online activity)
Financial information (payment details)
Health-related data (lifestyle habits, level of disability)

All electronic correspondence is handled with the same confidentiality measures as other written documents.

4.2 Children’s Privacy

We do not knowingly collect personal information from children under the age of 14. By using our website, you confirm that you are at least 14 years old. If we become aware that we have inadvertently collected personal information from a child under 14, we will promptly delete it.

5. Use of Personal Information

5.1 Purposes of Use

Personal information is used for:

Responding to inquiries
Processing transactions and payments
Managing registrations and subscriptions
Human resources management
Improving user experience
Marketing communications (with opt-out options)
User account management

5.2 User Control Options

Users may control or limit data collection through:

Communication preferences
Account settings
Cookie management
Granular consent options

6. Sharing and Disclosure of Personal Information

6.1 Authorized Access

Personal information may be accessed by:

Customer service
IT department
Marketing department
Delivery partners
Payment processors
Data security officers
Legal consultants
Cloud service providers
Research and development partners
Collection agencies (if applicable)

Data transfers outside Québec are conducted in compliance with applicable laws.

6.2 Third Parties

This website is hosted by Wix Online Platform Limited, Dublin, Ireland. Wix acts as a data processor on our behalf.

Web analytics tools may also collect anonymized browsing data for statistical purposes.

We do not sell personal data. Disclosure occurs only when legally required or during corporate transactions.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Security of Personal Information

8.1 Security Measures

We implement physical, technical, and administrative safeguards, including:

Physical security controls
Restricted access
Staff training
Intrusion detection systems
Disaster recovery plans
Data encryption (HTTPS, TLS 1.2+, SSL, AES-256)
DDoS protection

Despite these measures, no system is completely secure.

8.2 International Data Transfers

Data may be processed in:

United States (Google Analytics)
Ireland (Wix)

8.3 Staff and Board Commitment

All staff, directors, volunteers, and contractors commit to confidentiality and data protection indefinitely.

9. Retention and Destruction of Data

Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

10. Your Rights

You have the right to:

Access your personal data
Request corrections
Request de-indexing or erasure
File a complaint

Requests must be submitted in writing and verified.

11. Policy Updates

This policy may be updated periodically. Changes will be published on our website.

12. Cookie Policy

12.1 What Is a Cookie?

Cookies are small files used to improve website usability and remember preferences.

12.2 Why We Use Cookies

Cookies are used for security, service delivery, analytics, and user experience improvement.

12.3 Types of Cookies Used

Functional cookies
Analytical cookies
Targeting cookies

12.4 Cookie Table

See Wix’s cookie documentation for details.

12.5 Your Choices

You can manage or disable cookies through your browser settings.

12.6 Updates

This cookie policy may be updated periodically.

13. Contact

For questions regarding this privacy policy, please contact:

Name of contact person: Sylvain Sorel
Email: info@mobilatec.com
Mailing address or phone number: 450 261-7561

Effective date: September 14, 2023
Last updated: December 29, 2025